Onboarding Error Troubleshoot common issues while installing, opening, or setting up Veranta.
Open Wallet Diagnostics Record app version, device, network, and symptoms when reporting a Veranta issue.
Open Missing Transaction History Check wallet activity and payment details when expected Bitcoin, Ethereum, or EVM history is not visible.
Open Missing Tokens Check why an expected token or balance is not appearing in Veranta.
Open Asset Recovery Guidance Find Veranta support guidance if a payment was sent to an incompatible destination.
Open Account Recovery Find Veranta wallet recovery guidance without sharing passwords or recovery information here.
Open Access Issue Document an access or sign-in issue and find Veranta's published support options.
Open Wrong Network Check whether a payment was sent on the right network, such as Bitcoin, Ethereum, or an EVM chain.
Open Network Switch Troubleshoot problems switching between Base and other networks in Veranta.
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